What types of products does Merch-Vibe offer?
Merch-Vibe offers a premium selection of authentic and inspired Dubai perfumes and fragrances for both men and women. Our collection includes long-lasting Eau de Parfums (EDPs) crafted by leading Middle Eastern brands such as Paris Corner, Fragrance World, and Lattafa.
Whether you prefer fresh, woody, oriental, or oud-based notes, Merch-Vibe provides high-quality alternatives to designer fragrances—giving you luxurious scents at affordable prices. We also regularly introduce new arrivals and bestsellers to help customers discover their next signature scent.
How does the 3-5 day delivery work?
Our 3-5 day delivery service is designed to bring your purchases to you as swiftly as possible. Once an order is placed, it undergoes a quick processing phase where it is packed and dispatched from our nearest warehouse. We partner with reliable courier services to ensure expedited delivery. The delivery timeframe depends on your location and the specific logistics of the item ordered. You’ll receive regular updates about your order’s status until it arrives at your doorstep.
Do you offer international shipping?
At present, Merch-Vibe’s services are concentrated within our home country to ensure rapid and reliable delivery.
What is your return policy?
Our return policy is customer-centric, offering a 30-day window from the date of purchase. During this period, customers can return products in their original condition and packaging for a full refund or exchange. Due to the nature of perfume products, we can only accept returns or exchanges on unopened and unused items that are still in their original packaging and condition.
If you receive a damaged, incorrect, or defective product, please contact us within 7 days of delivery with your order details and a photo of the item. Our team will gladly assist with a replacement or refund after reviewing your request.
Please note that for hygiene and authenticity reasons, opened or used perfumes cannot be returned or exchanged.
For any assistance, reach out to our support team at [info@merch-vibe.com or WhatsApp 0746241598], and we’ll make sure you’re taken care of quickly.. We encourage customers to review the detailed return policy available on our website or contact our customer service for guidance on specific products.
How can I track my order?
Once your order is dispatched, we’ll send you an email with a unique tracking number and a link to our tracking page. By entering this number on our website, you’ll get real-time updates on your order’s journey, from dispatch to delivery. If there are any delays or issues, our customer service team is on hand to assist.
Are there any warranties on your products?
All perfumes sold by Merch-Vibe are 100% authentic and sourced from trusted Dubai perfume suppliers. While perfumes do not come with a manufacturer’s warranty, we stand firmly behind the quality and authenticity of every product we sell.
If you receive an item that is damaged, defective, or not as described, please contact us within 7 days of delivery. Our team will review your concern and arrange a replacement or refund where applicable.
At Merch-Vibe, we take great care to ensure that every fragrance you receive meets our high quality standards, giving you confidence with every purchase.
Can I change or cancel my order after placing it?
We understand that sometimes plans change. If you need to modify or cancel your order, we recommend contacting our customer service team immediately. While we can’t guarantee changes for orders that have already been processed for shipping, we’ll do our best to accommodate your request. Our flexible approach ensures that we cater to customer needs as efficiently as possible.
Do you offer any discounts or loyalty programs?
Merch-Vibe is committed to providing value to our customers. We offer various seasonal and promotional discounts throughout the year. Our loyalty program is designed to reward returning customers with exclusive offers, early access to new products, and special discounts. Customers can sign up for our newsletter to stay updated on the latest deals and loyalty program benefits.
How secure is shopping on Merch-Vibe’s website?
We prioritize the security of our customer’s data. Merch-Vibe’s website is equipped with advanced SSL encryption technology, ensuring that all personal and payment information is securely processed. We regularly update our security protocols to safeguard against data breaches. Customers can shop with confidence, knowing their information is protected with the highest security standards.