Return Policy
Last Updated: 22/10/2025
At Merch-Vibe, we strive to provide high-quality products and exceptional service. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
• Items must be returned within 30 days of receipt.
• To qualify for a return, the item must be:
• Unused, and in its original condition.
• In the original packaging, including any tags, manuals, or accessories.
• Proof of purchase (e.g., order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
• Personal care items (e.g, perfumes, skincare, hygiene products) once opened.
• Gift cards
Return Process
1. Contact Us
Email us at info@merch-vibe.com, call 0625582538 or Whatsapp 0746241598 to initiate the return process.
2. Approval & Instructions
Once your request is approved, we will provide detailed instructions on how and where to send your return.
3. Shipping Costs
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• For defective or incorrect items, Merch-Vibe will arrange collection with our courier service.
4. Return Address
All returns should be sent to:
Merch-Vibe Returns
7 Cormorant Street , Rocklands , Mitchells Plain , Cape Town
Refunds
• Refunds are processed within 7-14 business days of receiving the returned item.
• Refunds will be credited to your original payment method.
• Shipping fees (if any) are non-refundable.
Exchanges
• Exchanges are only offered for defective or damaged items.
• To exchange an item, follow the return process and specify that you’d like a replacement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Include a description and photos of the issue to expedite the resolution process.
Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account.
2. Contact your credit card company (it may take some time before your refund is posted).
3. If you’ve done the above and still haven’t received your refund, email us at info@merch-vibe.com.
Changes to This Return Policy
We may update this Return Policy periodically. Changes will be communicated via email or a prominent notice on our website.
Contact Us
For questions about returns or refunds:
• Email: info@merch-vibe.com
• Phone: 0625582538
• Visit: www.merch-vibe.com